Online Services

Bupa Global Latin America

Exclusive section for Insured members, Agents, and Providers

Recover password
You don’t have an account yet?

To have a better experience when searching and making transactions, you should use the following browsers: Google Chrome 51, 52. Firefox 46, 47. Internet Explorer 9, 10, 11. We recommend you do not use older versions.

Need help?

Frequently asked questions

It is very easy! You need an email account registered with Bupa. If you don’t have it, please contact our Customer Service center.

If you do have an account registered with Bupa, please follow these three steps:

Step 1 Click on 'Sign up', enter your email address, and create a password.

Step 2 Validate your password and click 'Continue'.

Step 3 Validate the information in your account and click on 'Activate account'.

You can now enjoy the services available for you at My Bupa.

If you need help to register, please contact our Customer Service center:

For Mexico call to free of charge +1 (888) 688-2872 or send us an email message at atencionalcliente@bupa.com.mx.

For the rest of the countries call to +1 (305) 398-7400 or send us an email message at service@bupalatinamerica.com.

If you forgot your password, don’t worry! Click on 'Forgot your password?', enter your user name (the email account you have registered at My Bupa) and click on 'Send'.

If you need help to recover your password, please contact our Customer Service center:

For Mexico call to free of charge +1 (888) 688-2872 or send us an email message at atencionalcliente@bupa.com.mx.

For the rest of the countries call to +1 (305) 398-7400 or send us an email message at service@bupalatinamerica.com.

If your user was locked, don’t worry! Click on 'Forgot your password?', enter your user name (the email account you have registered at My Bupa) and click on 'Send'. You will receive an email message with a link to enter a new password, so you can access My Bupa again. If you need help to unlock your user, please contact our Customer Service center:

For Mexico call to free of charge +1 (888) 688-2872 or send us an email message at atencionalcliente@bupa.com.mx.

For the rest of the countries call to +1 (305) 398-7400 or send us an email message at service@bupalatinamerica.com.

It is very simple, contact our team and indicate that you need to register your account to access Online Services as a provider. To contact, you can do it depending on the entity with which you work:

For Mexico call to free of charge +1 (888) 688-2872 or send us an email message at atencionalcliente@bupa.com.mx.

For the rest of the countries call to +1 (305) 275-1500 or send us an email message at provider_services1@bupalatinamerica.com.

Message us at the following email: sanitas@bupasalud.com or call us at +1 (305) 275-3439 indicating that you need to register your account in order to access Online Services as a Sanitas user. You may also contact us if you wish to obtain additional information regarding the benefits of our system.