Online Services

Bupa Global Latin America

Exclusive section for Insured members, Agents, and Providers

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To have a better experience when searching and making transactions, you should use the following browsers: Google Chrome 51, 52. Firefox 46, 47. Internet Explorer 9, 10, 11. We recommend you do not use older versions.

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Frequently asked questions

It is very easy! You need an email account registered with Bupa. If you don’t have it, please contact our Customer Service center at +1 (305) 398-7400.

If you do have an account registered with Bupa, please follow these three steps:

Step 1 Click on “Sign up”, enter your email address, and create a password.

Step 2 Validate your password and click “Continue”.

Step 3 Validate the information in your account and click on “Activate account".

You can now enjoy the services available for you at My Bupa.

If you need help to register, please contact our Customer Service center at +1(305) 398-7400 or send us an email message at service@bupalatinamerica.com.

If you forgot your password, don’t worry! Click on “Forgot your password?”, , enter your user name (the email account you have registered at My Bupa) and click on “Send”.

You will receive an email message with a link to enter a new password, so you can access My Bupa again.

If you need help to recover your password, please contact our Customer Service center at +1 (305) 398-7400 or send us an email message at service@bupalatinamerica.com.

If your user was locked, don’t worry! Click on “Forgot your password?”, enter your user name (the email account you have registered at My Bupa) and click on “Send”. You will receive an email message with a link to enter a new password, so you can access My Bupa again. If you need help to unlock your user, please contact our Customer Service center at +1 (305) 398-7400 or send us an email message at service@bupalatinamerica.com.
If your connection to Online Service is through Windows Authentication and you need help to unlock your user, please contact an Employee or Administrator Bupa

It's very simple. Contact us at provider_services1@bupalatinamerica.com or call us at +1 305 275 1500, and indicate that you need to register your account in order to access Online Services as a provider. You will receive the information you need from our team so you can begin your user registration process and enjoy the benefits that our system offers.

Message us at the following email: sanitas@bupasalud.com or call us at +1 (305) 275-3439 indicating that you need to register your account in order to access Online Services as a Sanitas user. You may also contact us if you wish to obtain additional information regarding the benefits of our system.